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Come with a plan - Always a plan poster

Come with a plan. Always a plan.

This advice is a true for you as a manager and your direct reports. Come with a plan.

Problems are in every business. Problems need identifying. Problems need raising with the right people. But to really grow your career, advance and get business problems solved, always create a plan for the problem. […]

Turning Around a Team Poster

A Blazingly Simple Guide To Turning Around a Team

Turning Around a Team This guide is about turning around a team (or growing a new team) in just 6 months. This could be turning around a failing team, changing a team’s direction (say from Waterfall to Scrum) or fixing a dysfunctional team process. 6 months’ sounds like a long time to turn around a team, Read more about A Blazingly Simple Guide To Turning Around a Team[…]

Building a Customer Support Team Poster

A Blazingly Simple Guide To Building A Customer Support Team

When you start building and selling any sort of product you will need to start supporting it. Here’s some guidance on building a customer support team. Even if your product is high quality (which is of course, subjective) you will still have questions about it, or returns/refunds and other reasons your customers may want to get Read more about A Blazingly Simple Guide To Building A Customer Support Team[…]

The importance of processes, mapping and improving poster

The importance of processes, mapping and improving

A core aspect of your job as a manager should be to understand your processes and improve them. Your success lies partly in having the right processes in place. The importance of processes, mapping and improving cannot be understated – it’s the main part of your job.

When I talk about processes at conferences and events I always get push back from managers who state they value people over process, or they don’t like to standardise, or they have no processes at all. […]