Tag: systems

Cultivated Management

Unhappy customers cause cost

You know that moment. Panic! We’ve got an upset customer! No matter how good your service is and team that support it, you will always have moments like this. At times like this it is common for people to come together like you’ve never seen before. Everyone doing their best to solve the customer’s problem …

Cultivated Management, Productivity

People are not efficient, but they can be effective

A¬†few year’s back I attended a talk by Dr Paul Thomas about banning the boss and removing management. It was a brilliant talk and the sentiment is very sound – leave people alone to their job. One quote that stood out for me and resonated deeply was this: People are not efficient, but they can …