It doesn’t matter what industry you work in or what role you have; we are all in customer service. Customer service is the new marketing so why do so many…
Rob Lambert26/04/2022
Speaking at a conference can be very daunting. Here's some advice for anyone supporting new conference speakers. (more…)
Rob17/02/2022
In a company there was a wellbeing problem. Sickness levels were high. Burnout was on the increase. Long-term sick leave was at a level I'd never seen it before. It…
Rob Lambert16/02/2022
I was recently in Oslo, Norway for a Keynote presentation - my first one back in-person for two years. As usual, it was a nervous but rewarding journey. In this…
Rob Lambert19/12/2021
Learn with me Gear I Use: Camera - Panasonic Lumix G7 - Microphone - Rode VideoMic - Bag - Caden Shoulder - iPhone Gimbal - Zhiyun Smooth Q2 - Track…
Rob Lambert08/11/2021
The art of noticing is the art of leadership and management. Good managers and leaders notice what is happening around them. They develop skills to solve systemic issues. Here's a…
Rob Lambert16/09/2021
I'll never forget the first time I ran my Releasing Agility workshop using a kid's puzzle. Would it be too immature? Would the audience resonate with it? Or would they…
Rob18/04/2021
