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process improvement

A photo of a meeting with the words overlaid - Efficiency vs Effectiveness: Why Doing Things Right Comes Before Doing Them Fast

Efficiency vs Effectiveness: Why Doing Things Right Comes Before Doing Them Fast

In business, efficiency is celebrated—but not at the expense of effectiveness. A short post on why focusing on delivering value first, then optimising processes, leads to better results, happier teams, and stronger customer satisfaction
Rob Lambert 05 Feb 2025
Friction and Reward: The Hidden Forces That Shape Work (and How Richard Hammond Helps You See Them)

Friction and Reward: The Hidden Forces That Shape Work (and How Richard Hammond Helps You See Them)

Discover Richard Hammond’s Friction vs Reward model and learn how reducing friction and increasing reward drives business improvement, innovation, and wellbeing.
Rob Lambert 24 Jul 2024
A picture of a Morris Minor car with the words overlaid - Design Matters: Transforming Business Delivery Explained

Design Matters: Transforming Business Delivery Explained

In this article and video, I explain why design is critical for leaders and managers. Beyond products and services, good design shapes processes, workflows, and how work gets done efficiently.
Rob Lambert 10 Dec 2020
A photograph of a stapler with the words overlaid - Process Improvement Using the Staple Method: Simplify and Streamline Workflows

Process Improvement Using the Staple Method: Simplify and Streamline Workflows

Discover how the Staple Method can help identify inefficiencies, improve processes, and streamline workflows for better team performance and productivity
Rob Lambert 23 Jun 2020

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