Tag: process improvement

Cultivated Management, Productivity

Staple Yourself To It

Staple yourself to it

A powerful way of doing basic process improvement is to map out a process visually and then improve it. In other words, staple yourself (metaphorically, not physically!) to a work item and watch it flow (or not). Sounds simple but it can be hard to achieve in practice. I use the term “staple yourself” as …

Cultivated Management, Productivity, Relevance and Responsiveness

Tools often amplify underlying behaviours, failures and disconnects

Tools Amplify Wording

Oh a new toy! Robocop, Movie, 1987 It can be a slippery road to go down as a manager when you start to rely on technology to solve problems that you don’t fully understand. Without knowing your problems deeply it’s possible that tech solutions will only worsen your current predicament.   Technology is a huge enabler …

Cultivated Management

Unhappy customers cause cost

You know that moment. Panic! We’ve got an upset customer! No matter how good your service is and team that support it, you will always have moments like this. At times like this it is common for people to come together like you’ve never seen before. Everyone doing their best to solve the customer’s problem …

Cultivated Management, Productivity

The dreaded “process”

Process improvement is an essential part of a manager’s job. I believe managers should be spending about 60% of their time talking to people, growing their talented individuals and cultivating themselves. The other 40% of their time should be spent improving the system. Most managers do neither and they wonder why good people leave and the …

Cultivated Management, Relevance and Responsiveness

The importance of processes, mapping and improving

The importance of processes, mapping and improving

A core aspect of your job as a manager should be to understand your processes and improve them. Your success lies partly in having the right processes in place. When I talk about processes at conferences and events I always get push back from managers who state they value people over process, or they don’t like …


Kanban and the ultimate process

Kanban Board

Kanban boards are a common sight now in many teams. It’s not just software development teams either. I’ve seen them used by all sorts of teams. One of the common mistakes I see people making with Kanban boards is creating one that reflects the perfect process, not the process they currently have. Kanban is a …