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Rob Lambert

Rob Lambert

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The Impact Ladder: How Communication Scales Influence, Creativity, and Reward

Most careers don’t stall because of lack of effort, but because impact fails to scale. This essay explores a simple ladder of contribution, leadership, systems thinking, and creativity — and why communication sits at the centre of them all.

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Portfolio Thinking: Connecting Investment, Work, and Value

Many organisations are busy but stalled. This essay explores why work and value drift apart — and how portfolio thinking restores clarity between investment, effort, and outcomes.

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Theories at Work: Which One Actually Helps?

Work is shaped by theories — often without us realising it. This essay explores why the question isn’t whether we need theories at work, but whether the ones we’re using are actually helping.

A photo of a building in Prague.

There Are Always Three Sides to a Story

In leadership, opinion often masquerades as truth. This essay explores why evidence matters, how culture hides reality, and why good leadership begins with finding what actually happened.

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The Difference Between Making a Choice and Making a Decision

This essay explores the difference between choosing and deciding — and why commitment creates momentum.

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99% of Problems in Business Are Communication Problems

Most organisational failures aren’t caused by bad strategy or poor performance — but by breakdowns in shared understanding. This essay explores why communication sits at the root of so many business problems.

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Customer Support Is Where Trust Is Built (or Lost)

Customer support is not a cost centre or a necessary inconvenience. It is where organisations reveal what they truly value — through systems, behaviours, and everyday decisions that either build trust or quietly erode it.