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In this post you will find a handy checklist for the budding conference speaker. It contains a list of preparation points and logistics, as well as idea about a good talk.

How to climb the career ladder. The first step is deciding you want to. Then you need to ensure your ladder is leaning against the right wall.

It's essential in business to offer and deliver outstanding customer experience. Here are some tips on how to do this.

In this post I ask what are you saying "No" to - and is it a conscious decision?

There are always more problems at work than you will have the time and energy to fix. They belong at work - don't take them home - and only solve the ones that need solving.

In this article I explore what cycle time is and why it's a useful measure for business improvement.

In this week's newsletter I share how relationships are how work works - and also a way to unleash potential.

In this podcast I talk about Step 5 of the Releasing Business Agility model; learning - and how we can learn to make the business better.

In this article I share some simple starter questions as a primer for critical thinking, along with the Phoenix Checklist used by the CIA. We need more critical thinking in the world of work.