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It's essential in business to offer and deliver outstanding customer experience. Here are some tips on how to do this.

In this post I ask what are you saying "No" to - and is it a conscious decision?

There are always more problems at work than you will have the time and energy to fix. They belong at work - don't take them home - and only solve the ones that need solving.

In this article I explore what cycle time is and why it's a useful measure for business improvement.

In this week's newsletter I share how relationships are how work works - and also a way to unleash potential.

In this podcast I talk about Step 5 of the Releasing Business Agility model; learning - and how we can learn to make the business better.

In this article I share some simple starter questions as a primer for critical thinking, along with the Phoenix Checklist used by the CIA. We need more critical thinking in the world of work.

In this post I explain why HR are often mis-understood.

We're often not taught how to study - here's a guide on studying