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In this article I share my experience of building a high performing and brilliant customer support team.

An image often conveys more than words- but how can you use images to spark creativity? And how do you "read" an image?

How can we bring more nature into our own workplaces, whether at home, co-working or office based? And does it make a difference to our mood, health and productivity?

In this post I am going to share my own personal knowledge management system through the lens of my own learning model; capture, curate, crunch and contribute.

We don't make work - work makes us.

In this post I deconstruct a difficult meeting that ended brilliantly - explaining how I modified the environment, listened and chose my words carefully.

Communication using visuals and design is an important skills for the workplace. Here are some learning notes from the book The Elements of Graphic Design .

In this episode and blog post I talk about the method of Friction v Reward, how it's creator, Richard Hammond, uses it and how I use a similar model for business improvement.

In this article I explain why creativity in work is essential to overcoming problems, how to do it and the cycle of creativity I use with clients.