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In this article I share a story of a man who was very loud, very dominating and very shouty. And how loudness really does not equal confidence.

There are always three sides to a story (and sometimes more). Their side, the other side (or your side, the truth. Learn how to get the facts.

Make decisions not choices. When we make a decision it can be surprising how resources, people and good fortune crosses our paths. A choice though leaves the door open to back out.

In this article I share some reasons why communication failures happen in the workplace. It's not exhaustive, but provides some ideas on where to start looking.

In this article I share my experience of building a high performing and brilliant customer support team.

An image often conveys more than words- but how can you use images to spark creativity? And how do you "read" an image?

How can we bring more nature into our own workplaces, whether at home, co-working or office based? And does it make a difference to our mood, health and productivity?

In this post I am going to share my own personal knowledge management system through the lens of my own learning model; capture, curate, crunch and contribute.

We don't make work - work makes us.