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customer experience

A great customer experience relies on a great employee experience

It's essential in business to offer and deliver outstanding customer experience. Here are some tips on how to do this.

A shop with the word open in the window

In this article I share my experience of building a high performing and brilliant customer support team.

A photo of the hotel bar and club in Adeje, Tenerife

5 powerful lessons on management from the hospitality industry.

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In this article I share 8 powerful ideas to build better customer service teams.

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