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customer service

The art of customer service - 8 powerful ideas for better service

The art of customer service - 8 powerful ideas for better service

It doesn’t matter what industry you work in or what role you have; we are all in customer service. Customer service is the new marketing so why do so many people get it wrong? Why is customer service so bad in 9 out of 10 organisations? I made that

Customer Experience - build a brilliant team

Customer Experience - build a brilliant team

Customer Experience is the new marketing In our highly connected and competitive world it’s important to stand out through great customer experience. It can set you apart from your competition and ensure you treat your customers with respect. Customer Experience or Support teams are often on the front line