Be effective first, then efficient
In this week's newsletter I talk about being effective first, then efficient. After all, there is little point in making something ineffective more efficient.
process improvement
Make the business better - Friction versus Reward
In this episode and blog post I talk about the method of Friction v Reward, how it's creator, Richard Hammond, uses it and how I use a similar model for business improvement.
What is design? And why it matters in business delivery
In this article and video I share why design should matter to leaders and managers - and not just the design of the products and services - but how work gets done.
Process improvement with the staple method
A technique I use all the time when working with clients is the stapling technique - simple language, powerful results.
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