Business improvement using Friction Versus Reward - Podcast
In this episode and blog post I talk about the method of Friction v Reward, how it's creator, Richard Hammond, uses it and how I use a similar model for business improvement.
process improvement
What is design? And why it matters in business delivery
What is design, and why does it matter to managers?
In this video and post I’m going to encourage managers to consider design greatly, but maybe not in the way many people would imagine.
Design is important. When we think about it, we often look at the very visible
Process Improvement - Staple yourself for brilliant insights
A powerful way of doing basic process improvement is to map out a process visually, look for friction and problems, and then remove the friction. Sounds simple right?
In other words, staple yourself (metaphorically, not physically!) to a work item and watch it flow (or not) – then address the issues.