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A photo of lots of dominos aligned next to each other to represent lots of numbers

KPIs, metrics, and measures — how to track what actually matters

Organisations drown in metrics but starve for insight. This essay explores what KPIs really are, the four measures that matter most, and why measurement should guide understanding, not control behaviour.

Rob Lambert sat on a bench

Two Questions to Get Unstuck

When work or life feels stuck, clarity rarely comes from thinking harder. It comes from asking better questions. These two questions restore agency, belief, and momentum.

A photo of some closed shops in Skegness

Every mistake is an opportunity — how leaders turn mistakes into learning

Mistakes reveal the gap between expectation and reality. Great leaders use them to improve systems, grow teams, and accelerate learning — rather than assigning blame.

A photo of a group of people huddled together as though deciding on something

The Problem with Management by Committee

Consensus feels collaborative, but it often slows decisions and erodes momentum. Here’s how leaders can balance consultation with clear ownership and decisive action.

A photo of the London Skyline with the River Thames in the forefront

The Basics of a Good Induction Process

A good induction reassures new hires and helps them contribute quickly. Here’s a practical approach to onboarding that builds clarity, confidence, and momentum.

A photo of a notebook

The catalogue notebook — a quiet practice for thinking better over time

A catalogue notebook is neither diary nor to-do list. It is a personal archive of ideas, reflections, and plans — a quiet studio for thinking beyond meetings and frameworks.

A photo of a Lion

Animal Communication Styles: Lion, T-Rex, Mouse and Monkey Explained

A practical breakdown of the Lion, T-Rex, Mouse and Monkey communication styles—and how to adapt your behaviour for clearer, more effective communication at work.