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The four different types of noise when communicating

The four different types of noise when communicating

As you may know from my communication course and many of my videos/posts – communication is something the other person does. They receive and interpret your messages that arrives via a medium or channel. They decode the message and they do something with that message (i.e. something with the

Analogue Personal Knowledge - 6 inspiring reasons to use one

Analogue Personal Knowledge - 6 inspiring reasons to use one

I talk a lot about personal knowledge management systems and here’s a new video explaining my new analogue approach. Going (mostly) analogue allows me to avoid digital distractions as well as slow down the pace. Slowing down means digesting material more thoroughly, and putting it into action – which is

Looking for signs of life

Looking for signs of life

His job was to check for signs of life, to merely observe the office space for anything that could signify a sign of life. There didn’t even need to be a person at the desk to constitute a sign of life. Signs such as coats, bottles, food – anything that

Studio Build + Desk Tour - creating a brilliant personal work place

Studio Build + Desk Tour - creating a brilliant personal work place

In a slight detour from the usual videos, I thought I would share with you my new studio build, and for those that like this sort of thing, a desk tour. You’ll find the video below along with a list of all of the products mentioned in the video

The power of a personal retreat - plus 9 things I'd recommend for planning your own

The power of a personal retreat - plus 9 things I'd recommend for planning your own

I’m not going to lie – my pillars of life were out of tension recently (and still are to some extent). With a heavy work schedule, a feeling a deep malaise after lockdown and a gnawing feeling that I should be creating more, I decided to take a little weekend

The art of customer service - 8 powerful ideas for better service

The art of customer service - 8 powerful ideas for better service

It doesn’t matter what industry you work in or what role you have; we are all in customer service. Customer service is the new marketing so why do so many people get it wrong? Why is customer service so bad in 9 out of 10 organisations? I made that