A great customer experience relies on a great employee experience
It's essential in business to offer and deliver outstanding customer experience. Here are some tips on how to do this.
What are we saying “No” to?
In this post I ask what are you saying "No" to - and is it a conscious decision?
Coming up with solutions to problems
There are always more problems at work than you will have the time and energy to fix. They belong at work - don't take them home - and only solve the ones that need solving.
What is Cycle Time - and why it's important
In this article I explore what cycle time is and why it's a useful measure for business improvement.
How to unleash potential - through relationships
In this week's newsletter I share how relationships are how work works - and also a way to unleash potential.
Learning how to make the business better
In this podcast I talk about Step 5 of the Releasing Business Agility model; learning - and how we can learn to make the business better.
Critical Thinking - A Primer
In this article I share some simple starter questions as a primer for critical thinking. We need more critical thinking in the world of work.
HR isn’t evil.
In this post I explain why HR are often mis-understood.
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