Customer Experience follows Employee Experience
In this article I share the idea that good customer experience comes from a good employee experience.
Latest
Loudness doesn't equal competence or confidence
In this article I share a story of a man who was very loud, very dominating and very shouty. And how loudness really does not equal confidence.
Getting to the truth - there are three sides to every story
It's not uncommon to find leaders and managers making decisions that fundamentally affect the business (and people) based on subjective hearsay and "opinions".
A lot of this comes down to who managers and leaders like to listen to, who they trust and sometimes, who speaks with
Make decisions, not choices
Hey,
Hope you are all doing safe and well. The Lambert family have just got back from a lovely holiday in Greece. We were lucky and blessed to spend a week on the island of Kos. It was very pleasant indeed.
It was a much needed break indeed.
Welcome to
Communication Networks - why its hard to communicate at work
In this article I share some reasons why communication failures happen in the workplace. It's not exhaustive, but provides some ideas on where to start looking.
How images can spark creative thinking
A picture tells a thousand words. A simple plausible sounding statement that is pretty tough to prove right or wrong.
But, we do know a strong, powerful image can catch hold of our attention. It could be the subject matter, the angle or composition, the contrast, the provocation and loads
The benefits of bringing nature into your workplace - Biophilic Design - Podcast
How can we bring more nature into our own workplaces, whether at home, co-working or office based? And does it make a difference to our mood, health and productivity?