How to build a brilliant Customer Support team
In this article I share my experience of building a high performing and brilliant customer support team.
The benefits of bringing nature into your workplace
How can we bring more nature into our own workplaces, whether at home, co-working or office based? And does it make a difference to our mood, health and productivity?
2025 Personal Knowledge Management System
In this post I am going to share my own personal knowledge management system through the lens of my own learning model; capture, curate, crunch and contribute.
Work makes us who we are
We don't make work - work makes us who we are.
Presence and dealing with conflict
In this post I deconstruct a difficult conflict meeting, sharing what happened to explain some intriguing communication principles.
Communication through design - the elements of graphic design
Communication using visuals and design is an important skills for the workplace. Here are some learning notes from the book The Elements of Graphic Design .
Make the business better - Friction versus Reward
In this episode and blog post I talk about the method of Friction v Reward, how it's creator, Richard Hammond, uses it and how I use a similar model for business improvement.
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